1. The first thing that you have to do is contact your ISP or internet service provider in order to verify whether your device is activated or not. In case you have never activated your Netgear range extender WiFi, then you must activate it using the self-activation process of your ISP. 2. The second step is to check the power levels of the cable that connects to your Netgear router. You have to check whether or not there are issues such as slow speeds or intermittent connections because such issues can cause disruptions in the connectivity. Moreover, the cable line has to have sufficient power levels. If they aren’t, then you must make contact with your internet service provider. The problem could be in the cable, so your ISP will either repair or replace the faulty cable. You should also check the extender website, which is www mywifiext net login for checking the status of your Netgear router.