Method 1: Do some basic troubleshooting Your Canon printer may not be connected to your connection properly. So, it’s worth checking the connection of your printer. If you are using a USB cable to connect your printer: • Check if the cable is properly connected. If it isn’t, reconnect the cable and make sure they are properly seated into the ports on both your printer and your computer. • Connect your printer directly to your computer without using a hub. • Try connecting the cable to another USB port on your computer and see if this works for you. • You may also need to experiment with another cable and see if there is any problem with the cable you’re using. If you are using a network printer: • Check your network connection as well as your network devices like your router and modem. • View the network connection status of your printer and see if your printer is properly connected to the network. • Reconnect or replace your network cable when necessary if your printer is using wired connection. • For wireless printer, try reconnecting your printer to your home or work network. You may need to consult your printer manual for instructions when reconnecting your network printer. Know more