How to change the password in Outlook? - Are you not able to open your Outlook application and enter your Username/Password to sign in your account? However, it becomes really annoying when you forget your password, or can’t access your account due to technical glitches or network issues. Under these circumstances, you can choose to troubleshoot the issues but if the problem still persists, you may need to get Microsoft Expert technicians involved in the matter for technical assistance on a resolution. If you can’t access your Microsoft account, there could be multiple reasons for that – such as two-step verification is turned on, or you are traveling or using a new device.