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Author Resource:- Come to our web for additional information: Green Label Singapore Authentic Brian Cushing Jersey , Singapore Certified Companies, Quality Management. Article From Article Directory Database 锘? First of all, we must define the concept of the word Attendance - It means to give, to give attention, to consider, to accept or to take in consideration a person who purchase (acquires) a product or service.
ATTENDANCE X TREATMENT
Both are two differentiated concepts and that many times are confused. Our efforts also tend to an approach, and this approach can make the difference.
Attendance
Attendance is directly connected to the businesses that an organization can or cannot do, in accordance with its norms and rules. Attendance establishes, in this way, a relation of dependence between the attendant, organization and the customer. (OAK Jeff Allen Jersey , 1999)
Treatment
It is the way as the employee diriges himself to the customer, guiding him, conquering his affection. This, trully, is a work that depends exclusively on the attendant. For example: a customer who looks forks in a toy store, will not be taken care of his necessities, but, if he has been well treated and receive information on where to find the product that he looks (forks), will carry a good image of the company, and the day he will need to buy some toys, certainly will remember the toy store. All attendance must involve a good treatment however the good treatment does not guarantee the good attendance.
QUALITY IN ATTENDANCE
Basic requirements:
To know - his functions Xavier Su'a-Filo Jersey , the company, norms and procedures To speak - to use a simple vocabulary, clearly and objective To hear - to understand the customer To perceive - the customer in his totality
The attendant:
The main function of the attendant is to represent the organization next to the customers, supplying information, clarifying doubts, solving problems, at last, to excuse a treatment that generates satisfaction, security and tranquility to the customer.
To give a good attendance it is necessary:
Continuous perfectioning: It is the first requirement of the attendance. The security when transmitting information depends on the knowledge that you possess on the function, the norms, the procedures Duane Brown Jersey , the company, its products, services and the code of the consumer. (TSCHOHL, 1996)
To hear: It is not possible to take care of without before knowing what to take care of. It is necessary to hear what the customer has to say to establish a communication without consuming.
To speak: After hearing intently, it is necessary to speak, to establish the communication process. When an attendant transmits an information to the customer, must use himself of an adjusted language, preventing technician terms, acronyms, slangs, at last to be clearly Johnathan Joseph Jersey , objective, respecting the level of understanding of the customer.
To perceive: face gestures, expressions and position of the customer are rich in messages, if those aspects can be perceived, they will assist his understanding. People are different one of the others. For this reason perception is a basic factor. It is through it that we can catch the different reactions and thus to excuse an individual and only treatment.